SHIPPING & RETURNS
We're pleased to provide you with free UK Standard Delivery (3 - 5 working days)
We're proud of our products, and believe you'll be proud of your purchase, but in the unfortunate event that you're not, we'd be happy to accommodate a return request within 30 days of receipt.
To qualify for a refund, the products are to be returned complete, in perfect condition, unused, unwashed and with their original packaging.
The refund amount (excluding postage charges as this is covered by Our Signature) will be credited back onto the original payment method used when your purchase was made. Regrettably, we cannot offer exchanges for orders placed online.
Please return your item/s by post. Once your parcel has been received and looked over by our team, please allow up to five working days for your request to be fulfilled.
Returns are dealt with in the order in which they are received, so returns sent by Recorded Delivery may reach us more quickly but do not progress more quickly through the process.
When we have dealt with your parcel, we will confirm this to you by email, assuming you have provided your email address.
NB: it can take three to four days after we have processed a refund payment for it to appear on your credit card statement.
If you do not receive our email confirmation within 10 days of sending your return to us, contact us on firstname.lastname@example.org (Monday to Friday 9am to 5pm; Saturday 10am to 4pm) so we can investigate further.
YOUR LEGAL RIGHT
For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail below:
You have 14 days after the day you (or someone you nominate) receives the products to change your mind, unless your products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive(s) the last delivery to change your mind about the products.
To meet the cancellation deadline, you must notify us by post, email or telephone that you wish to exercise your right to cancel before the cancellation period has expired. Where applicable, please keep a copy of your cancellation notification for your own records.
If the products have already been dispatched to you or you have already received them, you must return them to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of your order to us. You will have to bear the direct cost of returning the products to us.
If you are exercising your right to change your mind and cancel the contract, you will receive a full refund of the price you paid for the products and any applicable delivery charges to the credit or debit card, or other payment method you used to pay. We will process the refund without delay and, in any event, not later than (a) 14 days after the day we receive back from you any products supplied; or (b) if there were no products supplied, 14 days after the day on which we receive your cancellation notification. We may withhold the refund until we have received the products back, or you have supplied evidence of having returned the products to us (whichever is the earliest).
If you are exercising your right to change your mind:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us the appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within three to five days at one cost, but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
If the products you return have been gift-wrapped using our gift service, we will not provide a refund for the price you have paid for the gift service.